Welcome to Flash Health ( “flash.health”, “Flash Health (Pvt) Limited”, “we”, “us” , “our”). The following Terms and Conditions (“terms”) govern the use and access to our services offered to you on our website, whatsapp and our mobile application ( hereinafter referred to as the “platforms”).

In these terms, references to “you”, “User” shall mean the end user/customer accessing our platforms and all its contents and services.

Please read these terms and conditions carefully before accessing our platforms. You agree that by using our platforms; you are 18 years or over and that you are bound by these terms and conditions.

Eligibility

Use of our platforms are available only to persons over 18 years of age resulting in forming a binding contract with us. If you are below the age of 18, you may only use our platforms if your guardian or parent has expressly agreed to these Terms on your behalf, thereby your guardian or parent shall be responsible and liable for your obligations arising out of these Terms.

Our Services       

Our deliveries are currently limited to Colombo District. We may be able to provide you same day delivery in the event the order is placed before 17:00 hrs of the same day, we will endeavour to deliver your product at a convenient time specified by you.

Communication

By using our platforms you consent to receive communication including but not limited to transactional, promotional and or commercial messages from us by way of WhatsApp, Email, SMS, Phone call or by posting notices on the website and or by any other mode of communication.

Accessing to Our Platform

We reserve the right to withdraw or amend the service we provide on our platforms without notice. We will not be liable if for any reason our platforms are unavailable at any time or for any period.

You will be responsible for maintaining the confidentiality of your information and you will be responsible for all activities that occur under your username and contact number. You will be solely liable for any unauthorised access to your account or misuse and or misconduct of your account. You agree that if you provide any information that is untrue, inaccurate, incomplete and or in the event we have reasonable grounds to suspect that such information is untrue, inaccurate, incomplete and or not in accordance with these terms; we have the right to suspend or terminate your access to our services.

Pricing

You are required to provide a valid prescription in order to obtain your medication. Other medications that are considered as “over the counter” will not require a prescription. Multivitamins and supplements that are available will be delivered upon the request of the customer. A delivery fee will be charged and may vary based on the distance of the delivery point. The fees are exclusive of applicable taxes and shall be added to our invoices.

We may use a third-party payment processor (“payment processor”) to bill you through your selected mode of payment. The processing of payments will be subjected to the terms and conditions of such payment processors in addition to these terms. We shall not be liable for any error by the payment processor. In the event of any unsuccessful payments, the money so debited shall be credited in accordance with the terms of the payment processor.

We reserve the right to revise our delivery fees from time to time. Should you not agree to the fees, you have the right to terminate your use of our services.

Ownership of Materials and Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights to our platforms, and the material published on it. Those works are protected by copyright laws. All such rights are reserved. You must not use any part of the materials on our platforms for commercial purposes without obtaining a licence to do so from us or our licensors.

Cookies

Our platform uses cookies, which means that you must have cookies enabled on your devices to access and use our platforms.

Changes to Our Platforms

We aim to update our platforms regularly, and may change the content and our policies at any time. If the need arises, we may suspend access to our site, or close it indefinitely. If any of the material on our site is deemed as out of date at any given time, and we are under no obligation to update such material.

Usernames, Passwords and Mobile Numbers

If you are asked to provide a username, password and mobile numbers as part of any registration process under these terms, you are responsible for keeping your details confidential and for ensuring that they are not used by any other person.

Our Liability

The material displayed on our platforms are provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, or the law of equity and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our platforms or in connection with the use, inability to use, or results of the use of our platforms, any websites linked to it and any materials posted on it.

Links from Our Site

Where our platform contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Promotional Activities

To promote our service, we use various forms of advertisements and commercials. You are under the obligation to go through the relevant information contained in our platforms before using the service. Images of products on our platforms are for reference only and actual products may vary from the corresponding image exhibited.

Third Party Rights

The Platform including our social media platforms may include content, documents, and information owned by, offered by, or otherwise licensed to a third party (“third party services”) or contain links to third party services such as health tips, blogs, etc. You understand that third party services are the responsibility of the third party that created or provided it and acknowledge that the use of such third party services are solely at your own risk. We make no representations and exclude all warranties and liabilities arising out of or pertaining to such third party services, including their accuracy, quality, or completeness. We do not endorse or sponsor any third party services.

The Contract

Your order is an offer to purchase the products. When you place an order through WhatsApp or on our platforms, our in-house pharmacist and back of house team​ will get in touch with you to verify and confirm your order and your requirement. Once the pricing and information has been confirmed, your order will be dispatched. Whereupon, you will be notified via a WhatsApp message and or by way of an email along with the invoice. Once you receive the invoice you can either pay via bank transfer or pay cash upon delivery of your medication.

We will endeavour to deliver any orders placed through our platforms prior to 17:00hrs within the same day given the consumer has provided accurate information, valid prescription and availability of the medication.

Cancellations

If you wish to cancel an order you placed you are required to call the hotline 077 6677 688 within two hours of the order being placed.

Supply Policy

We do not manufacture or produce any product. Therefore, we do not warrant for the products or its contents to be accurate, complete, reliable, current and or error-free. If a product delivered by us is not as described, you can return the item in its unused condition.

Return Policy

A user may return any product during the time of delivery, if;

  • The product is damaged during delivery
  • Finds product unusable
  • Have doubt about the product quality and quantity

Refund Policy

We try our best to serve our customers. But if under any circumstances, we fail to fulfill our commitment, we will notify you within 24 hours via phone/ text/ email. Refunds will take place within 10 Days after our acknowledgement.

Your Responsibilities

You agree to pay the delivery fees along with the medicine cost on a timely manner when availing the service. You agree to receive communications including calls, emails and text messages from us in relation to the platform and services. You agree we may contact you to develop and share testimonials, marketing materials or to seek feedback to further improve our platform and services. You shall not use the platform or our services in any manner except as defined and permitted in these terms. You may not;

  • Use our platform or services in any unlawful manner, for fraudulent or malicious purposes or any manner inconsistent with these terms;
  • Use abusive or threatening language or act in an abusive or threatening manner while using our platform or services;
  • Make any back-up or archival copies of the Platform or any part thereof;

Consent to Use Data and User Information

Our treatment of your data and user information shall be in accordance with our privacy policy and applicable law. You agree that we may, in accordance with our privacy policy, collect and use your information, health data, and related information. We may use information and data pertaining to your use of our platform for analytics, trend identification, and statistics to further enhance the effectiveness​ and efficiency of our platform and for the creation of anonymised dataset and algorithms.

You hereby authorise us to disclose, subject to applicable laws, any and all information relating to you in our possession to any law enforcement or other government officials, if we believe it is necessary or appropriate in connection with the investigation or resolution of possible crimes, including but not limited to your identity, information provided by you, and your correspondence. You further understand that we might be directed to disclose any such information as may be deemed necessary to satisfy any judicial order, law, regulation or valid governmental request.

Use of This Site, Jurisdiction and Applicable Law

The Sri Lankan courts will have exclusive jurisdiction over any claim arising from or related to our platforms. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Democratic Socialist Republic of Sri Lanka .We make no claims or representations that any or all of the content of our platforms may be lawfully viewed or downloaded outside of Sri Lanka and unless otherwise specifically stated, the content and services are directed solely at users who access our platforms from Sri Lanka. If you choose to access our platforms from outside of Sri Lanka you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

Refer & Earn

Invite your friends and family to join Flash Health and earn LKR. 200 worth Flash Credits when they complete their first order with the value of over Rs. 1000 and above.

Move Burn & Earn

Your health data just sits on your mobile device and we thought of putting it to good use.

The rules of the program is as follows:

• You are eligible to earn up to LKR 10 per day.
• Your earnings will be added into the Flash Health wallet and can be redeemed against the Pharmacy (We are working hard to bring this across the other services as well, please bear with us)

• Earnings are credited on the following 4 tiers:

• 3000 Steps = LKR 3
• 5000 Steps = LKR 5
• 7000 Steps = LKR7
• 10,000 Steps = LKR 10

Your steps will need to be synced for the earnings to be credited into your wallet. We advice to open the app once every week at- least. The syncing will happen in the background automatically once the app is opened

• Your earnings need to be used within 1 calendar month from accumulating it (i.e All earnings of January will get expired by the end of February). You will be notified before your points are expired.

• We value your privacy. You can choose to participate in the leaderboard and compete against others or just be a spectator. The 1st, 2nd and 3rd winners for each month will be winning rewards & gifts!

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our platforms.

Termination

We may terminate your access to our services at any point, without notice, at our sole discretion in the event of violation and or breach of your obligations, and responsibilities under these terms.

Flash Health Software Terms

Use of the Flash Health Software/Application/App : You may use Flash Health Software/ Application/ App solely for purposes of enabling you to use and enjoy the services as provided by Flash Health, and as permitted by these Terms. You may not incorporate any portion of the Flash Health Software / Application/ App into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Flash Health Software / Application/ App or otherwise assign any rights to the Flash Health Software / Application/ App in whole or in part. You may not use the Flash Health Software / Application/ App for any illegal purpose. We may cease providing any Flash Health Software / Application/ App and we may terminate your right to use any Flash Health Software / Application/ App at any time. Your rights to use the Flash Health Software / Application/ App will automatically terminate without notice from us if you fail to comply with any of these Terms. All software used in any Flash Health Service is the property of Flash Health and/or its affiliates or its software suppliers and protected by laws of Sri Lanka including but not limited to any other applicable copyright laws. In order to keep the Flash Health Software / Application/ App up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Disclaimers and Warrants

You acknowledge and agree that Flash Health is a service platform and is not engaged in the provision of healthcare services. You​ acknowledge and agree that Flash Health is not in the business of providing any form of professional medical advice.

Flash Health (Pvt) Ltd Customer Care

If you have any queries or comments about the service you have received, please contact our customer care team. You can call, email, or write to us:

077 6677 688
support@flash.health

Flash Health (Pvt) Ltd

No 45
School Lane,
Nawala,
Sri Lanka.